Return & Refund Policy

30-Day Money-Back Guarantee 

  1. General Policy 

    • You may return any undamaged MythSight product within 30 days of delivery for a full refund (excluding currency conversion and credit card processing fees)
    • Returned items must:
      • Be in original condition with all accessories
      • Include original packaging
      • Not show signs of damage or misuse

  2. Return Process

    • Contact our Customer Support team to initiate your return
    • Provide:
      • Your order number
      • Reason for return
      • Photos if applicable
    • We will provide return instructions within 24 business hours

  3. Refund Details

    • Refunds are processed within 3-5 business days after we receive and inspect your return
    • The refund will be issued to your original payment method
    • Original shipping fees are non-refundable for non-defective returns

Quality-Related Warranty Claims

  1. Coverage

    • Manufacturing defects are covered under our product warranty
    • Warranty length varies by product (see product page for details)
    • Valid only in the country of original purchase

  2. Claim Process

    • Contact Customer Support with:
      • Proof of purchase
      • Description of defect
      • Supporting photos/videos
    • We may require return of the product for inspection
    • Approved claims will receive:
      • Replacement with refurbished or new unit, or
      • Partial refund based on product age (if replacement unavailable)

  3. Shipping for Warranty Claims

    • MythSight covers return shipping for verified defects
    • Customer pays return shipping for:
      • Non-defective items
      • Items damaged by misuse
      • International returns

Important Exclusions

  • Not covered:

    • Damage from accidents, water exposure, or misuse
    • Normal wear and tear
    • Products purchased from unauthorized sellers
    • Items without proof of purchase
    • Returns initiated after 30 days

  • Special Notes:

    • We reserve the right to refuse returns that don't meet requirements
    • Refunds may take 1-2 billing cycles to appear on your statement